Differences

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--- business_rules [2024/12/12 07:32] – johnsonjohn
+++ business_rules [2024/12/13 10:04] (current) – johnsonjohn
@@ Line 98: / Line 98: @@
 ----
-=====NEXT Subject=====
+=====INCIDENT-Derive NonState Values from parent inc=====
+<code>
+// Condition: current.parent_incident.changes() && !current.parent_incident.nil()
+(function executeRule(current, previous /*null when async*/) {
+	// If child incident is already Closed or Cancelled, child incident should not be updated
+	if (current.incident_state == IncidentState.CLOSED || current.incident_state == IncidentState.CANCELED)
+		return;
+	// If parent incident is already Closed or Cancelled, child incident should not be updated
+	if (current.parent_incident.incident_state == IncidentState.CLOSED || current.parent_incident.incident_state == IncidentState.CANCELED)
+		return;
+	// Update child incident's Category, Subcategory, Assignment group, and Assigned to fields to match that of parent incident
+	current.category = current.parent_incident.category;
+	current.subcategory = current.parent_incident.subcategory;
+	// Only copy parent incident's assignment group if it is not empty.
+	if (!current.parent_incident.assignment_group.nil()) {
+			current.assigned_to = '';
+			current.assignment_group = current.parent_incident.assignment_group;
+		}
+	// Only copy parent incident's assigned to if it is not empty.
+	if (!current.parent_incident.assigned_to.nil()) {
+			current.assigned_to = current.parent_incident.assigned_to;
+		}
+})(current, previous);
+</code>
+----
+=====INCIDENT-Display Caller Email is Empty=====
+<code>
+(function executeRule(current, previous /*null when async*/) {
+	var callerName = current.caller_id.name;
+	gs.addInfoMessage('Please note: Email address for the caller,'+callerName+', is empty. They will not receive email communications sent by ServiceNow.');
+})(current, previous);
+</code>
+----
+=====True Up NonState Values from Parent INC=====
+<code>
+(function executeRule(current, previous /*null when async*/) {
+	// Add your code here
+	var sysID = current.sys_id;
+	//Check for any child incidents
+	var childCheck = new GlideRecord('incident');
+	childCheck.addQuery('parent_incident', sysID);
+	//childCheck.addEncodedQuery('parent_incident='+sysID);
+	childCheck.query();
+	if (childCheck.hasNext()) {
+		while (childCheck.next()) {
+			// If child incident is already Closed or Cancelled, child incident should not be updated
+			if (childCheck.incident_state == IncidentState.CLOSED || childCheck.incident_state == IncidentState.CANCELED)
+				return;
+			// Update child incident's Category, Subcategory, Assignment group, and Assigned to fields to match that of parent incident
+			childCheck.category = current.category;
+			childCheck.subcategory = current.subcategory;
+			// Only copy parent incident's assignment group if it is not empty.
+			if (!current.assignment_group.nil()) {
+					childCheck.assigned_to = '';
+					childCheck.assignment_group = current.assignment_group;
+				}
+			// Only copy parent incident's assigned to if it is not empty.
+			if (!current.assigned_to.nil()) {
+					childCheck.assigned_to = current.assigned_to;
+				}
+			childCheck.setWorkFlow(false);
+			childCheck.update();
+		}
+	}
+})(current, previous);
+</code>
+----
+=====Sys_USER-Add VIP Mark=====
+<code>
+(function executeRule(current, previous /*null when async*/) {
+	//Query sys_user Table and Add VIP Mark
+	var gr = new GlideRecord('sys_user');
+	gr.addQuery('sys_id', current.user.sys_id);
+	gr.query();
+	while (gr.next()) {
+		gr.vip = true;
+		gr.setWorkflow(false);
+		gr.update();
+	}
+})(current, previous);
+</code>
 ----