background_scripts
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Table of Contents
Background Scripts
Approve
var app = new GlideRecord('sysapproval_approver'); app.addQuery('state','requested'); //app.setLimit(30); app.query(); while(app.next()) { gs.print('Approval count in requested state '+app.getRowCount()); app.state='approved'; app.update(); }
Clear Attribute
ClearUserLog(); //Log Time Started UserLog("Script Started at" + gs.nowDateTime()); //Query Table var gr = new GlideRecord('sys_user'); gr.addNotNullQuery('mobile_phone'); gr.query(); //Update Records while (gr.next()) { gr.mobile_phone = ""; gr.setWorkflow(false); gr.update(); } //Log Time Ended UserLog("Script Ended at" + gs.nowDateTime());
Fix SLA
ClearUserLog(); var gr = new GlideRecord('incident'); gr.addQuery("numberSTARTSWITHMINC_"); gr.query(); UserLog("Number of incidents to update " + gr.getRowCount()); var sla = new SLARepair(); while(gr.next()) { var sysId = gr.getValue('sys_id'); gs.info("Updating incident " + sysId); sla.repairBySysId(sysId, "incident"); }
Metric Incident Category TESTING
ClearUserLog(); var definition = new GlideRecord("metric_definition"); definition.get("name", "Incident Category") UserLog(definition.name); var gr = new GlideRecord("incident"); //gr.addEncodedQuery("opened_at<=javascript:gs.endOfToday()"); gr.addEncodedQuery("numberSTARTSWITHINC0010525"); gr.query(); UserLog('Found ' + gr.getRowCount()); // Update fieldname below for category or subcategory while(gr.next()) { UserLog("Number "+gr.sys_id); history = new GlideRecord("sys_audit"); history.addQuery("documentkey", gr.sys_id); history.addQuery("fieldname", "category"); history.orderBy("sys_created_on"); history.query(); var gdtStart = new GlideDateTime(gr.opened_at); UserLog('First start '+gdtStart ); var i = 0; while(history.next()) { i++ UserLog("Row count"+i); var grMetric = new GlideRecord('metric_instance'); grMetric.addQuery('id', gr.getValue('sys_id')); grMetric.addQuery('definition', definition.getValue('sys_id')); grMetric.addQuery('value', gr.getDisplayValue('category')); grMetric.query(); UserLog("State "+gr.state); var gdtEnd = new GlideDateTime(history.sys_created_on); UserLog("End "+gdtEnd); if ((gr.state >= 6) && (i > history.getRowCount())) { gdtEnd = new GlideDateTime(gr.resolved_at); UserLog("End "+gdtEnd); } else if(i == history.getRowCount()) { UserLog("Incident not resolved"); } if (!grMetric.hasNext()) { //var now = new GlideDateTime(); var gdurCalendar = GlideDateTime.subtract(gdtStart, gdtEnd); UserLog("Difference "+gdurCalendar); } gdtStart = new GlideDateTime(history.sys_created_on); UserLog("Next start "+gdtStart); } }
Metric Incident Category
Trigger Business Rule
Unlock PROD
Update Time Zone
background_scripts.1734018783.txt.gz · Last modified: 2024/12/12 07:53 by johnsonjohn