Differences

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--- client_scripts [2024/12/12 12:25] – created johnsonjohn
+++ client_scripts [2024/12/16 06:08] (current) – johnsonjohn
@@ Line 1: / Line 1: @@
 ======Client Scripts======
-----
 =====Variable Field read_only FALSE=====
 <code>
 g_form.setReadOnly('short_title', false);
-<code>
+</code>
 -----
+=====Incident=====
+====Assigned to/Assignment group change====
+<code>
+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    if (isLoading || newValue === '') {
+       return;
+    }
+    //Type appropriate comment here, and begin script below
+     if (newValue != oldValue) {
+             g_form.setMandatory("assigned_to",false);
+         }
+ }
+</code>
+----
+====Hightlight Caller====
+<code>
+function onChange(control, oldValue, newValue, isLoading) {
+	var callerLabel = $('label.incident.caller_id');
+	var callerField = $('sys_display.incident.caller_id');
+	if (!callerLabel || !callerField)
+		return;
+	if (!newValue) {
+		callerLabel.setStyle({backgroundImage: ""});
+		callerField.setStyle({color: ""});
+		return;
+	}
+	g_form.getReference('caller_id', vipCallerCallback);
+}
+function vipCallerCallback(caller) {
+	var callerLabel = $('label.incident.caller_id').down('label');
+	var callerField = $('sys_display.incident.caller_id');
+	if (!callerLabel || !callerField)
+		return;
+	// define VIP flag position
+	var bgPosition = "95% 55%";
+	//If VIP and authorized security requester, set flag and mark purple
+	if ((caller.vip == 'true') && (caller.u_authorized_security_requester == 'true')) {
+		if (document.documentElement.getAttribute('data-doctype') == 'true')
+			bgPosition = "5% 45%";
+		callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
+		callerField.setStyle({color: "purple"});
+	}
+	// If only VIP, set flag and mark red
+	else if (caller.vip == 'true') {
+		if (document.documentElement.getAttribute('data-doctype') == 'true')
+			bgPosition = "5% 45%";
+		callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
+		callerField.setStyle({color: "red"});
+	}
+	// If provider and authorized security requester, mark purple
+	else if ((caller.u_snow_providers_group_member == 'true') && (caller.u_authorized_security_requester == 'true')) {
+		callerField.setStyle({color: "purple"});
+	}
+	// If only provider, mark red
+	else if (caller.u_snow_providers_group_member == 'true') {
+		callerField.setStyle({color: "red"});
+	}
+	//check for Authorized Security Request status, and make sure they're not VIP
+	//VIP supercedes ASR
+	else if ((caller.u_authorized_security_requester == 'true')&&(caller.vip == 'false')&&(caller.u_snow_providers_group_member == 'false')) {
+		callerField.setStyle({color: "blue"});
+	}
+	else {
+		callerLabel.setStyle({backgroundImage: ""});
+		callerField.setStyle({color: ""});
+	}
+}
+</code>
+----
+====onChange Caller Email is Empty====
+<code>
+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    if (isLoading || newValue === '') {
+       return;
+    }
+     var callerDetails = g_form.getReference('caller_id',emptyCallerEmail);
+     function emptyCallerEmail(callerDetails) {
+         if (callerDetails.email == '') {
+             g_form.clearMessages();
+             g_form.addInfoMessage('Please note: Email address for the caller, '+callerDetails.name+', is empty. They will not receive email communications sent by ServiceNow.');
+         } else {
+             g_form.clearMessages();
+         }
+     }
+ }
+</code>
+----
+====onLoad Caller Email is Empty====
+<code>
+function onLoad() {
+    //Type appropriate comment here, and begin script below
+     var callerDetails = g_form.getReference('caller_id',emptyCallerEmail);
+     function emptyCallerEmail(callerDetails) {
+         if (callerDetails.email == '') {
+             g_form.addInfoMessage('Please note: Email address for the caller, '+callerDetails.name+', is empty. They will not receive email communications sent by ServiceNow.');
+         }
+     }
+ }
+</code>
+----
+=====Sys_User=====
+====Example====
+<code>
+function onChange(control, oldValue, newValue, isLoading) {
+	var callerLabel = $('label.incident.caller_id');
+	var callerField = $('sys_display.incident.caller_id');
+	if (!callerLabel || !callerField)
+		return;
+	if (!newValue) {
+		callerLabel.setStyle({backgroundImage: ""});
+		callerField.setStyle({color: ""});
+		return;
+	}
+	g_form.getReference('caller_id', vipCallerCallback);
+}
+function vipCallerCallback(caller) {
+	var callerLabel = $('label.incident.caller_id').down('label');
+	var callerField = $('sys_display.incident.caller_id');
+	if (!callerLabel || !callerField)
+		return;
+    //check for VIP & WFH status
+    var bgPosition = "95% 55%";
+    if (document.documentElement.getAttribute('data-doctype') == 'true') {
+        bgPosition = "5% 45%";
+    }
+    if (caller.vip == 'true') {
+		callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
+		callerField.setStyle({color: "red"});
+	} else if (caller.u_wfh == 'true') {
+		callerLabel.setStyle({backgroundImage: "url(images/icons/ico_home.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
+		callerField.setStyle({color: "orange"});
+	} else {
+		callerLabel.setStyle({backgroundImage: ""});
+		callerField.setStyle({color: ""});
+	}
+}
+</code>
+----
+=====Tasks=====
+====Hide empty variables====
+<code>
+function onLoad() {
+    //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule
+    if(g_scratchpad.emptyVars != ''){
+       var emptyVars = g_scratchpad.emptyVars.split(',');
+       for(i = 0; i < emptyVars.length; i++){
+          g_form.setDisplay('variables.' + emptyVars[i], false);
+       }
+    }
+ }
+</code>
+----