Differences

This shows you the differences between two versions of the page.

--- business_rules [2024/12/12 06:54] – johnsonjohn
+++ business_rules [2024/12/13 10:04] (current) – johnsonjohn
@@ Line 1: / Line 1: @@
-Business Rules
+======Business Rules======
 ----
-======Project Insight Update======
+=====Project Insight Update=====
 <code>
 // JWJ0215 10.30.24         -       Last tested on 10.30 @ 2.42 pm
 // Project Insight Update Script
 // This script will get needed data from the ServiceNow Project Request (before approved for a project), and
 // push the data to Project Insight.
 (function executeRule(current, previous /*null when async*/ ) {
     var payload = {};
     // get user from user table
     var gr = new GlideRecord("sys_user");
     gr.addQuery("sys_id", current.requested_for);
     gr.query();
     if (gr.next()) {
         payload.requested_for = gr.email.toString();
     }
     // ***End get user***
     // Get Project Insight Records from the project Insight table **U_PROJECT_INSIGHT_RECORDS**
     // get the sys id
     var pigr = new GlideRecord("u_project_insight_records");
     pigr.addQuery("u_requested_item", current.sys_id);
     pigr.query();
     if (pigr.next()) {
         payload.u_project_insight_records_sysid = pigr.sys_id.toString();
         payload.u_project_insight_records_number = pigr.number.toString();
         payload.u_prioritization_group = pigr.u_prioritization_group.toString();
         payload.priority = pigr.priority.getDisplayValue();
         payload.u_expense = pigr.u_expense.toString();
         payload.u_project_request_status = pigr.u_project_request_status.toString();
         payload.short_description = pigr.short_description.toString();
         payload.description = pigr.description.toString();
         payload.u_status = pigr.u_status.toString(); // trying u_status
+     }
+    // Grab the Description from the task table ******************************************
-    }
-        // Grab the Description from the task table ******************************************
     gr = new GlideRecord("task");
     gr.addQuery('description');
     gr.query();
     if (gr.next()) {
         gr.description.toString();
     }
     gr = new GlideRecord("sys_user");
     gr.addQuery("sys_id", current.variables.sponsor_manager_and_up_only_for_this_field);
     gr.query();
     if (gr.next()) {
         payload.sponsor_manager_and_up_only_for_this_field = gr.email.toString();
     }
     gr = new GlideRecord("sys_user");
     gr.addQuery("sys_id", current.variables.contact_name);
     gr.query();
     if (gr.next()) {
         payload.contact_name = gr.name.toString();
     }
     // which_location_is_the_project_for
     gr = new GlideRecord("cmn_department");
     gr.addQuery("sys_id", current.variables.which_location_is_the_project_for);
     gr.query();
     if (gr.next()) {
         payload.cost_center = gr.name.toString();
     }
     // ***End get Project Insight Records***
     // below information is from the **SC_REQ_ITEM** table.
     payload.sys_id = current.sys_id.toString();
     payload.u_project_approved_date = current.u_project_approved_date.toString();
     payload.number = current.number.toString();
     payload.u_project_type = current.u_project_type.toString();
     payload.request_created_on = current.variables.request_created_on.toString(); //sc_req_item
     payload.contact_s_phone_number = current.variables.contact_s_phone_number.toString(); //sc_req_item
+    payload.what_is_the_problem_you_are_trying_to_solve =
+    current.variables.what_is_the_problem_you_are_trying_to_solve.toString();
+    payload.u_estimated_hours = current.u_hours.toString();  // trying u_hours
-    payload.what_is_the_problem_you_are_trying_to_solve = current.variables.what_is_the_problem_you_are_trying_to_solve.toString();
+    var PI = new ProjectInsightScriptInclude();
+    var res = PI.send(payload);
-    payload.u_estimated_hours = current.u_hours.toString();  // trying u_hours
+})(current, previous);
+//  Link
+//  https://<instance>.service-now.com/now/nav/ui/classic/params/target/sys_script.do%3Fsys_id%3Da982dcdf87389e10fdd876a6cebb35ab%26sysparm_view%3D%26sysparm_record_target%3Dsys_script%26sysparm_record_row%3D2%26sysparm_record_list%3DORDERBYDESCsys_created_on%26sysparm_record_rows%3D6275
+</code>
-    var PI = new ProjectInsightScriptInclude();
+----
-    var res = PI.send(payload);
+=====INCIDENT-Derive NonState Values from parent inc=====
+<code>
+// Condition: current.parent_incident.changes() && !current.parent_incident.nil()
+(function executeRule(current, previous /*null when async*/) {
+	// If child incident is already Closed or Cancelled, child incident should not be updated
+	if (current.incident_state == IncidentState.CLOSED || current.incident_state == IncidentState.CANCELED)
+		return;
+	// If parent incident is already Closed or Cancelled, child incident should not be updated
+	if (current.parent_incident.incident_state == IncidentState.CLOSED || current.parent_incident.incident_state == IncidentState.CANCELED)
+		return;
+	// Update child incident's Category, Subcategory, Assignment group, and Assigned to fields to match that of parent incident
+	current.category = current.parent_incident.category;
+	current.subcategory = current.parent_incident.subcategory;
+	// Only copy parent incident's assignment group if it is not empty.
+	if (!current.parent_incident.assignment_group.nil()) {
+			current.assigned_to = '';
+			current.assignment_group = current.parent_incident.assignment_group;
+		}
+	// Only copy parent incident's assigned to if it is not empty.
+	if (!current.parent_incident.assigned_to.nil()) {
+			current.assigned_to = current.parent_incident.assigned_to;
+		}
 })(current, previous);
+</code>
-//  Link
+----
+=====INCIDENT-Display Caller Email is Empty=====
+<code>
+(function executeRule(current, previous /*null when async*/) {
-//  https://<instance>.service-now.com/now/nav/ui/classic/params/target/sys_script.do%3Fsys_id%3Da982dcdf87389e10fdd876a6cebb35ab%26sysparm_view%3D%26sysparm_record_target%3Dsys_script%26sysparm_record_row%3D2%26sysparm_record_list%3DORDERBYDESCsys_created_on%26sysparm_record_rows%3D6275
+	var callerName = current.caller_id.name;
+	gs.addInfoMessage('Please note: Email address for the caller,'+callerName+', is empty. They will not receive email communications sent by ServiceNow.');
+})(current, previous);
+</code>
+----
+=====True Up NonState Values from Parent INC=====
+<code>
+(function executeRule(current, previous /*null when async*/) {
+	// Add your code here
+	var sysID = current.sys_id;
+	//Check for any child incidents
+	var childCheck = new GlideRecord('incident');
+	childCheck.addQuery('parent_incident', sysID);
+	//childCheck.addEncodedQuery('parent_incident='+sysID);
+	childCheck.query();
+	if (childCheck.hasNext()) {
+		while (childCheck.next()) {
+			// If child incident is already Closed or Cancelled, child incident should not be updated
+			if (childCheck.incident_state == IncidentState.CLOSED || childCheck.incident_state == IncidentState.CANCELED)
+				return;
+			// Update child incident's Category, Subcategory, Assignment group, and Assigned to fields to match that of parent incident
+			childCheck.category = current.category;
+			childCheck.subcategory = current.subcategory;
+			// Only copy parent incident's assignment group if it is not empty.
+			if (!current.assignment_group.nil()) {
+					childCheck.assigned_to = '';
+					childCheck.assignment_group = current.assignment_group;
+				}
+			// Only copy parent incident's assigned to if it is not empty.
+			if (!current.assigned_to.nil()) {
+					childCheck.assigned_to = current.assigned_to;
+				}
+			childCheck.setWorkFlow(false);
+			childCheck.update();
+		}
+	}
+})(current, previous);
+</code>
+----
+=====Sys_USER-Add VIP Mark=====
+<code>
+(function executeRule(current, previous /*null when async*/) {
+	//Query sys_user Table and Add VIP Mark
+	var gr = new GlideRecord('sys_user');
+	gr.addQuery('sys_id', current.user.sys_id);
+	gr.query();
+	while (gr.next()) {
+		gr.vip = true;
+		gr.setWorkflow(false);
+		gr.update();
+	}
+})(current, previous);
 </code>
 ----